At AWNIC, we remain committed to our stakeholder’s interest and value feedback or complaints / grievances about our service. We believe stakeholder engagement in the form of feedback or complaint is an opportunity to improve our insurance products and customer service. We employ our best efforts to respond and resolve the complaints at the first point of contact, where possible. We provide our stakeholders with accessible means with which they can communicate their feedback and complaint including in person visit to our office, by telephone to our customer care (600 54 4040), by letter, by fax (+971 2 4185480), by email (complaints@awnic.com) , WhatsApp (+971 2 4185300), through mobile application, and through this form as given below on our website. Please click here to view our complaint handling policy.
If you are dissatisfied with our response to the complaint and if the same cannot be resolved within or by the Company, the complainant has the right to appeal to relevant regulatory authority.
For all insurance related complaints:
Central Bank
Online Complaints Form:
https://smartservices.ia.gov.ae/ecomplaint/ecomplaint/complaint
https://ia.gov.ae/en/ia/contact-us
Website: https://www.centralbank.ae/en
Email: consumerhappiness@cbuae.gov.ae
Telephone / Toll Free: 800(IAUAE)42823, 800(CBUAE)22823
For Dubai Health Insurance related complaints:
Dubai Health Authority (DHA)
Website: http://ipromes.eclaimlink.ae/
Email: wasselsotak@dha.gov.ae
Telephone / Toll Free: 800-342 (800-DHA)
For Abu Dhabi Health Insurance related complaints:
Department of Health (DOH) – Abu Dhabi
Website: https://www.doh.gov.ae/en/contact-us
Telephone / Toll Free: +971 2 449 3333