Register a Complaint

We remain committed to our stakeholder’s interest and value feedback or complaints / grievances about our service.

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Register a Complaint

Stakeholder engagement in the form of feedback or complaints is an opportunity to improve our insurance products and customer service. We do our best to respond and resolve the complaints at the first point of contact, where possible. We provide our stakeholders with accessible means to communicate their feedback and complaints, including personal visits to our office. Download our app here, message us on WhatsApp at 97124185300, email customercare@awnic.com, or call us at 600 54 40 40.

Submit a Feedback

Please complete the below form and we will call you back within the next working day.

If you remain dissatisfied and wish to escalate your concern:

“Sanadak” is an independent Ombudsman Unit dedicated to addressing customer complaints with insurance institutions. Its purpose is to resolve disputes impartially, fairly, and transparently between customers and financial institutions.

If you are not satisfied with the resolution provided, or if we fail to deliver a final resolution within 30 calendar days, you may escalate your complaint to “Sanadak.”

To determine your eligibility to file a complaint and register it, please visit the Sanadak website using the link below:

Sanadak Complaints portal : https://www.sanadak.gov.ae/en/