Stakeholder engagement in the form of feedback or complaints is an opportunity to improve our insurance products and customer service. We do our best to respond and resolve the complaints at the first point of contact, where possible. 

We provide our stakeholders with accessible means to communicate their feedback and complaints, including personal visits to our office. Download our app here, message us on WhatsApp at 97124185300, email customercare@awnic.com, or call us at 600 50 40 40. 

If you are dissatisfied with our response to the complaint and if the same cannot be resolved within or by the company, the complainant has the right to appeal to a relevant regulatory authority.