We believe stakeholder engagement in the form of feedback or complaints is an opportunity to improve our insurance products and customer service. We employ our best efforts to respond and resolve the complaints at the first point of contact, where possible. We provide our stakeholders with accessible means with which they can communicate their feedback and complaints including in personal visits to our office, download our app here, message us on WhatsApp 97124185300, email customercare@awnic.com, or call us at 600 50 40 40. Please click here to view our complaint handling policy. If you are dissatisfied with our response to the complaint and if the same cannot be resolved within or by the company, the complainant has the right to appeal to relevant regulatory authority.